Refund and Returns Policy

We want you to be happy with your order. This policy explains how to contact Prysm Books about a return, refund, damaged book, or incorrect item. It applies to physical books purchased through our website, subject to any mandatory consumer rights that apply where you live.

Contact us before returning an item

Please email prysmbooks@outlook.com before sending anything back. Include your order number, the name used at checkout, the item you want to return, and the reason. For damage or an incorrect item, include clear photographs of the book and its packaging where possible. We will reply with the next steps and the correct return address.

Please do not mail a return to the sender address on the parcel without first contacting us, as it may not be the correct returns location.

Change of mind

Where a change-of-mind return is available under our policy, contact us within [insert your return request period] of delivery. The book should be returned in resaleable condition, with no writing, highlighting, water damage, missing pages, or avoidable damage. Include any packaging or accessories supplied with the item.

Unless applicable law or our written instructions say otherwise, customers are responsible for return postage for a change-of-mind return. We recommend using a tracked service and keeping proof of postage. Original shipping charges and any customs duties or import taxes are handled as required by applicable law and the circumstances of the return.

Books that arrive damaged, defective, or incorrect

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at prysmbooks@outlook.com. Include your order number and photographs if available. We will review the issue and, where appropriate, arrange a replacement, refund, or another remedy required by applicable law. We will explain whether the item should be returned and how return shipping will be handled.

Non-returnable items

Except where required by law, we may not accept returns for books that have been used or damaged after delivery, or that are returned without prior contact and the information needed to identify the order. This does not limit your rights regarding goods that are faulty, damaged on arrival, misdescribed, or otherwise covered by mandatory consumer protection law.

Refunds

Once an authorized return is received and assessed, we will notify you whether the return is approved. Approved refunds will generally be sent to the original payment method. Processing and posting times can vary by payment provider and financial institution. Any refund amount and timing required by consumer law will take precedence over this general process.

If a refund is delayed, first check with your payment provider or bank. If you still need help, email us with your order number.

Order cancellations and shipping delays

If you need to cancel an order, contact us as quickly as possible. We cannot guarantee cancellation after an order has been processed or dispatched. If we cannot ship an order within the time stated or otherwise required by applicable law, we will contact you about the available options, which may include accepting a revised shipping date or cancelling for a refund as required by law.

International orders

For international returns, please contact us before shipping the item so we can provide the correct instructions. Return postage, customs forms, duties, and taxes may depend on the destination and reason for return. We will tell you how these costs are handled for your case, subject to applicable consumer law. Please describe an authorized return accurately on customs documents; do not mark a return as a new sale.

Your legal rights

This policy is not intended to exclude or reduce any consumer rights that cannot legally be excluded. Rights and cancellation periods differ by country and may provide remedies beyond the voluntary process described here. If this policy conflicts with a mandatory right that applies to your purchase, the mandatory right prevails.